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PC Administrator

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Job Specifications
Classification Level: 
CL 26/27
Salary Range: 
$53,216 - $95,023
Location: 
Los Angeles
Opening Date: 
Tuesday, February 11, 2020
Closing Date: 
Open until filled (preference given to applications received by 2/25/2020)
Number of Positions: 
One or more
Vacancy Number: 
20-10
Job Type: 
Full Time
Position Overview: 

Be part of the federal judiciary where high level, cutting edge technology serves the administration of justice!

The Office of Information Technology for the United States District Court and the Probation and Pretrial Services Office for the Central District of California is seeking full-time PC Administrators to provide help desk support for the Western Division in Los Angeles, California.  The Central District of California consists of five courthouse locations and thirteen Probation and Pretrial Offices. The incumbent performs work related to setting up, maintaining and supporting computer systems, mobile devices, and courtroom technologies.  Occasional travel to other divisional offices may be required.

Representative Responsibilities: 
  • Provide information and troubleshooting assistance to court staff via the IT Help Desk for applications, hardware, mobile devices and wireless technology.
  • Perform tasks including installation, troubleshooting, repair, and configuration of a wide array of hardware and software over the phone, in-person or remote connection.
  • Assist in the planning, coordination, implementation, and support of computer security software.
  • Develop and implement protocols and procedures directly related to Information Technology.
  • Develop and maintain local court technical and user documentation.
  • Provide onsite training for hardware, software applications and mobile technology.
  • Monitor day-to-day help desk activity by logging calls and communications received by the IT Help Desk in a tracking system.
  • Perform periodic inventory of hardware and software, ensuring only licensed copies of software are in use and complies with asset management procedures.  
  • Perform preventative maintenance on computers, peripherals, and mobile communication equipment.
  • Responsible for working with other members of the court in planning and preparation for court related and special events, including telephonic conferences, video conferences, and use of various courtroom technologies.
  • Monitor new developments in computer hardware, software and data communication capabilities, and advises court managers of available options and their potential applications to court needs.
  • Maintain collaborative communication with other Information Technology court personnel.
  • Perform other duties as assigned.
Skills/Qualifications: 

QUALIFICATIONS:

  • To qualify for the PC Administrator position, an applicant must have a high school diploma or equivalent and one year of specialized work experience (specialized experience is defined as progressively responsible experience related to the technical aspects of information technology, office automation, and data communications and their applications, terminology, and methodology).
  • The successful candidate will have excellent interpersonal and customer service skills, able to communicate with confidence, clarity, conciseness, and tact.
  • The successful candidate will possess the ability to work effectively in a team environment and exhibit at all times and to all persons a courteous, professional and cooperative attitude, and a self-imposed standard of integrity and excellence.

PREFERRED QUALIFICATIONS:

  • Advanced knowledge of Windows OS, MS Office products, Adobe Acrobat, Anti-virus and Malware software in an Active Directory environment.
  • Fundamental understanding of desktop virtualization, preferably with VMWare.
  • Knowledge of MS SharePoint is highly desired.
  • Experience configuring and troubleshooting iOS and other mobile devices.
  • Bachelor’s degree from an accredited college, university, or technical school in related field of study.
  • CompTIA A+ Certification.
  • Microsoft Office Specialist Certification.
  • Detailed-oriented, meticulous, and highly organized with excellent project management skills.
  • Dependable with the ability to work independently and collaboratively.
  • Problem solver who is results oriented with the ability to analyze, isolate, and resolve issues promptly.
  • Training Experience.
  • Familiarity with VoIP communication systems.
  • Experience working in a court or with high level personnel.
  • Possess the ability to effectively manage multiple tasks efficiently despite frequent interruptions.
  • Capability to effectively explain technical concepts to personnel at all levels of IT knowledge.
  • Excellent written and verbal communications skills.
  • Demonstrate proactive and responsive customer service skills.
  • Ability to lift up to 50lbs.
Benefits: 
  • United States District Court and the Probation and Pretrial Services Office employees are entitled to federal benefits such as:  a defined benefit pension plan; a retirement savings plan including generous matching contributions; paid vacation and sick leave; ten paid holidays per year; and choosing from an array of insurance plans including health, life, dental, vision, long term disability, long term care, and flexible spending programs.
  • Commuter subsidies are available to employees who use public transportation to and from work.
  • Extensive on-line training options. Travel for in-person training and professional conferences is available, funds permitting.
Information for Applicants: 
  • As a condition of employment, the successful candidate is required to undergo an FBI background check. 
  • The successful candidate must be a U.S. citizen or a lawful permanent resident of the United States currently seeking citizenship or intending to become a citizen immediately after meeting the eligibility requirements.
  • This position is subject to mandatory electronic fund transfer (direct deposit) participation for payment of net pay.
  • The United States District Court and the Probation and Pretrial Services Office requires employees to adhere to the Code of Conduct for Federal Judicial Employees, which is available on the Court’s website:  www.cacd.uscourts.gov.

HOW TO APPLY:

For priority consideration, applications should be submitted by email to apply_CACD@cacd.uscourts.gov. Attached documents must be in PDF format and the email should reference the position title and Vacancy No. 20-10.  Complete application packets must include the following:

  1.  a cover letter;
  2.  a resume; and
  3.  an application for Federal Branch Employment (visit the court’s website at www.cacd.uscourts.gov to download the job application).

Due to the volume of applications received, the Court will communicate only with those individuals who will be interviewed.  Expenses associated with interviews or relocation will not be reimbursed.  Applicants scheduled to interview should advise the Human Resources staff if any accommodation will be necessary to interview.

The Court reserves the right to modify the conditions of this announcement, commence interviews immediately, withdraw the announcement, or fill the position at any time, any of which actions may occur without notice.

The Federal Judiciary is an Equal Employment Opportunity Employer