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Technical CM/ECF Related Questions

  • In the event the documents are not displayed on the docket sheet; then go through the e-filing process again.

    If the docket entry appears on the docket sheet but there’s no silver ball next to the document, it means the Notice of Electronic Filing was not created and counsel were not served with the docuemnt. Refile the document(s) as "Amended" or "Corrected" documents and link to the document which was not served.

  • Which browsers are not compatible/not supported with CM/ECF?

    The following Internet Browsers either have not been tested or do not work with CM/ECF and therefore the Court does not support them:

    • Internet Explorer 5.0 or lower
    • Netscape (any version)
    • AOL Browsers
    • MSN Browser
    • Safari
  • What hardware and software will attorneys need to participate in CM/ECF?

    Visit our Software and Hardware requirements page for details.

  • Which browsers work with CM/ECF?

    The following internet browsers have been tested and approved for use with CM/ECF:

    • Internet Explorer 6.0 and higher
    • Mozilla Firefox 2.0 and higher
       
  • I have logged into CM/ECF but I do not get all of the docket entries on the Docket Sheet. Why is that happening?

    Make sure that the Filed/Entered Dates on the report criteria selection screen cover the appropriate dates.

    The cache on your computer may be full. Cache is a location on your hard drive but your browser where data is stored. When you search the Internet, your browser keeps track of every page you have visited and saves this information on your hard drive. If this file becomes large (i.e., many pages have been searched), the result may be a loss of data. Clear your cache and Internet files from whichever browser you are using.
     

  • How can I learn who is receiving Notices of Electronic Filing in a case, and who is not, so I know who I need to serve by other means?

    Log in to CM/ECF.  Click “Utilities” on the blue menu bar at the top of the screen.  On the “Utilities” screen, under “Miscellaneous,” click “Mailings,” then “Mailing Info for a Case.”  Enter the case number and click “Submit.”

  • Is there anything that Macintosh Users need to be aware of in filing documents?

    CM/ECF was not developed for use on a MAC and the court does not support Safari.

    Make sure the files have extensions on the end of the file name (.pdf, .doc, .wpd, .txt, etc.). The file name "MOTION" will not work for the CM/ECF system but " MOTION.PDF" will work.
     

  • How do I file an Audio recording or non-paper document?

    Please refer to Local Rule 11-5.1, Non-Paper Physical Exhibits

  • Are there any special instructions regarding AOL users?

    The AOL internet connection will work for CM/ECF, but the AOL provided browser is not supported. In addition, the AOL spam blocking software has been known to block e-mails from court sites.

  • Why doesn't the Search menu in CM/ECF work?
    Answer: 
    Some browsers, such as Google Chrome, do not support the Search menu function.
    If you are using Microsoft Internet Explorer version 11, you may activate this feature by following these steps:
    1. Log in to CM/ECF for e-filing
    2. Click on the Tools menu
    3. Select "Compatibility View Settings"
    4. In the pop-up window, click on the "Add" button to have the CM/ECF site added to Compatibility View
    5. Close the pop-up window
    The Search menu should now be activated.  If you still encounter issues, please contact your IT department.
     
  • Why do I receive a "Data Missing" error when I try to print reports from CM/ECF?

    If you are using Internet Explorer and Windows XP with Service Pack 2, you may be having a problem downloading the "data only" format of the cases report. Two options are recommended to work around the problem.

    • Use Internet Explorer, or Mozilla Firefox. The report will download correctly using any one of these browsers; or
    • Delete the Windows XP registered file type for .txt files. To delete the registered file type in Windows XP, use the following steps:
    1. Double click "My Computer"
    2. Go to Tools, Folder options
    3. Click "File Types"
    4. Find the "TXT" file type from the list and click on it
    5. Click Delete
    6. When the confirmation box is displayed, click Yes
    7. Click "OK" to close the File Options box
  • Why is my CM/ECF session freezing?

    There are several issues that may cause your CM session to freeze:

    • If you are accessing CM/ECF through a DSL or dial-up connection, your Internet Service Provider (ISP) may be having issues and you are no longer connected.
    • Check the Court's  Website for announcements regarding CM/ECF issues. If no announced issues, wait for a few minutes and try e-filing again.
    • If you find your session freezing after you have hit "NEXT", try using the Back button to return to the previous screen and click on NEXT again. The freezing can be due to a halt in the session which is common m behavior for web-based applications
    • If you click on the Back button and "receive a page cannot be displayed error message" ; click on the Back button once more.  The error means that your document has not been attached and you'll need to reattach your documents. It maybe better to start over; so the issue does not happen again .
    • If the freezing appears after clicking on the "SUBMIT" button, please be patient. If you have a large document, it will take time for the system to upload it into CM. If the NEF is not displayed after several minutes, check the case docket sheet to see if the document (s) was filed successfully. If the document(s) were NOT successfully filed call the ECF Help Desk for assistance and DO NOT RE-FILE the documents.
  • What does Page Not Available mean when I use the back button during an e-filing session?

    The "Page Not Available" message means that your document has been dropped from the docket entry and must be reattached. It is usually best to just start over by clicking on the Civil or Criminal Menu. However, you can just use the back button until a CM/ECF e-filing screen appears then continue your e-filing by reattaching your document(s) to the docket entry.

  • How do I know if my electronic filing was successful?

    The last screen you see when you electronically file a document is a copy of the Notice of Electronic Filing (NEF). If you see the NEF, you know that your filing was successful. Another way to verify your filing is to view a copy of the case docket. If you do this, PACER fees may be incurred.

  • Why can’t I access a previous page viewed by clicking on the "Back" button on the browser after selecting a link within the CM/ECF system?

    Unlike most programs, a web browser will open multiple windows. In other words, two or more windows in which the browser appears may be active at the same time. Look at the tool bar at the bottom of the screen, this is the same bar where the start button is located. If the browser logo appears on two different buttons, you have more than one window open. Click on the button that is not active (not highlighted) to open the previous window. If there is only one window open, click on the "GO" menu item at the very top of the screen; a drop down menu will appear where you can click on the address of the page to which you wish to return.

  • Why can I not view a document from an e-mail (NEF)notifying me that something was filed?

    Make sure your email system is set to open links with the Internet Browser or Firefox browser (depending on your default browser). If you get a login screen when you click on the document hyperlink from within the NEF, make sure you enter your ECF User login not your PACER login.

    If someone else, who is authorized to use your ECF User login, has already viewed the document, your one free look will have expired and you will need to login to PACER and are subject to PACER fees.

    The first time a document is viewed using the linked document in an e-mail notice (NEF), it will be free. Anytime after the first viewing, you will be charged to view the document. The document should be saved to your local hard drive during your first view. If you have given your login information to staff, the first one to view the document using your login information gets the free look. After that PACER charges are incurred.

  • How to check the date and time a document e-filed ?

    Log on to CM/ECF, select "Utilities" and click on View Your Transaction Log. You can obtain the information by viewing the Notice of Electronic Filing (NEF).

  • What kind of notification does the attorney of record receive on a case?

    When a non-sealed document is e-filed though CM/ECF, a Notice of Electronic Filing (“NEF”) is automatically generated and e-mailed to all attorneys of record for parties who have appeared in the case who are registered CM/ECF users, as well as to pro se parties who have chosen to register for electronic service.  The NEF includes the text of the docket entry, the unique electronic document stamp, a list of the case participants receiving e-mail notification of the filing, and a hyperlink to the document filed.  Clicking on the hyperlink will allow the recipient to access the document on PACER.  The NEF will list all email addresses to which electronic notice was sent.  CM/ECF Users can choose whether to receive one summary email listing all NEFs received in a day or an individual email for every individual NEF.  For instructions on how to adjust this setting in your CM/ECF account, see www.cacd.uscourts.gov/e-filing/maintaining-current-contact-information.

    Attorneys of record and pro se parties who are not registered CM/ECF Users must be served by other methods, such as U.S. mail or personal service.  A traditional proof of service is required for every document served on any party by any method other than through CM/ECF.  See Local Rule 5-3.2.

    When a SEALED document is e-filed through CM/ECF, a NEF will be generated and emailed, alerting registered CM/ECF users in the case that the document has been filed.  However, only the filing party's attorneys will be able to access the document on PACER, so the filer cannot rely on the NEF to effect service of the document.  Service must be made by alternative means, and a proof of service included when the document is filed.  See Local Rule 79-5.3.

  • How do I access the Docket Report to view activity for a specific case?

    While logged in to CM/ECF, click on "Reports". Then select "Docket Sheet" and log in to your PACER account .

    Viewing activity for a specific case through Query:

    While logged into CM/ECF, click on "Query". Select "Query" and enter your case number; then login to your PACER account.

  • Why should I be concerned about the changes to the Court's Gateway system Effective 12/2/10?

    To ensure timely delivery of Notices of Electronic Filing (NEFs) from CM/ECF, parties who receive E-Services from the Court should contact their Internet Service Providers (ISPs), e-mail providers, or IT departments to white list the following IP addresses for e-mail deliveries. Failure to do so may cause delays in receiving Notices Electronic Filing from CM/ECF as these e-mails may be filtered out as unwanted emails or SPAM e-mails based on the setups configured by their Internet Service Providers (ISPs), e-mail providers, or IT departments.

    Gateway Name: icmecf101.gtwy.uscourts.gov
    Address1: 199.107.16.200
    Address2: 206.18.112.200

    ===================

    Gateway Name: icmecf102.gtwy.uscourts.gov
    Address1: 199.107.16.202
    Address2: 206.18.112.202

    ===================

    Gateway Name: icmecf201.gtwy.uscourts.gov
    Address1: 199.107.16.204
    Address2: 206.18.112.204

    ===================

    Gateway Name: icmecf202.gtwy.uscourts.gov
    Address1: 199.107.16.205
    Address2: 206.18.112.205
     

  • How do I access the option to View Your Transaction Log?

    Accessing the option to View Your Transaction Log through CM/ECF >Utilities (on the blue menu bar): click on View Your Transaction Log, enter the date(s) for which you want to see documents filed with your ECF User Name and Password. This report does not require you to login to PACER.

  • I was receiving Notice of Electronic Filings (NEFs) with my primary and secondary e-mail addresses but I have not been receiving them recently. What could be the problem?

    CM/ECF may prevent the Notice of Electronic Filing (NEF) from being sent to an attorney on a case when there are two or more e-mail addresses associated to that attorney with different delivery methods. This is known to be an intermittent problem when the attorney’s primary and secondary e-mail addresses have different delivery methods selected. To rectify this problem, the attorney should update his/her account in CM/ECF via Utilities > Maintain Your E-Mail Address. On the Email Information Screen, change the Delivery Method to either “Summary NEF” or “Individual NEF,” whichever option the attorney prefers, for both the primary and all secondary e-mail addresses. To ensure that the electronic notices will not fail again, the attorney must select the same delivery method for all e-mail addresses associated to his/her account.

  • How can I be sure I’m attaching the correct document?

    When you browse to the appropriate document name, highlight the document name and use the right click on the mouse. Then click "open". This will open the document so you can see whether or not you’ve chosen the right document. If it’s the correct one, close the image and double click on the file name to attach it in the browse screen.

  • How can I learn who is receiving Notices of Electronic Filing in a case, and who is not, so I know who I need to serve by other means?

    Log in to CM/ECF. Click “Utilities” on the blue menu bar at the top of the screen. On the “Utilities” screen, under “Miscellaneous,” click “Mailings,” then “Mailing Info for a Case.” Enter the case number and click “Submit.”

  • How do I attach a document to an entry?

    During the e-filing process, an option to select the pdf document screen will appear.

    Click on the browse button and locate the folder on your computer system where the PDF document has been saved. Then you will select the name of the document or pleading to be e-filed and double click on the image file or click on open. The file path to the document appears in the box where it says file name. If you do not have any additional attachments to the main document click on the ‘Next’ button.

    If you have additional documents to attach to the main document,

    Click the "Yes" on the radial button where it states: "Attachments to Document:" if there are additional attachments to be added and click on ‘Next' to proceed to the next screen.

    Steps to proceed after selecting "Yes" to additional attachments to the main document.

    Select the "Browse" button to search for the file name of the document to be attached, in the same manner as outlined for the main document.

    In the field for category type, select the drop down arrow and the system will open a pull down screen. From the selections in the menu, select the type of attachment (e.g.: appendix, exhibit, etc.) If none of the selections apply, do not select anything in the drop down menu.

    It is important to describe the attachment, click in the description box and type a description of the attachment. Click on the "Add to List" button. This is important because the description will appear in the docket text and when looking at the separate attachments. This enables the Court and counsel to know exactly what the attachment is, i.e. Motion for Summary Judgment pages 25-50, Exhibts 2-10, etc. If the description is not there, only (Attachments:) 1, 2, 3, 4, etc. will display on the docket entry and in the attachment list causing extra time to try to figure out what each attachment is.  This can be confusing to the Court and counsel.

    The system will add the selected document as an attachment to the document. The file name of each new attachment will appear in the window next to the Add to List button. Once all attachments have been added to the attachment window, select the next button to proceed to the next screen.

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