Why is my CM/ECF session freezing?

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There are several issues that may cause your CM session to freeze:

  • If you are accessing CM/ECF through a DSL or dial-up connection, your Internet Service Provider (ISP) may be having issues and you may no longer be connected.
  • Check the Court’s Website for announcements regarding CM/ECF issues.  If there are no announced outages or other issues, wait for a few minutes and try e-filing again.
  • If you find your session freezing after you have hit “NEXT,” try using the “Back” button to return to the previous screen and click “NEXT” again.  
  • If you click the “Back” button and receive a “page cannot be displayed” error message, click on the “Back” button once more.  The error may mean that your document has not been attached and will need to be reattached.  It may be better to start over so the issue does not happen again.
  • If the freezing appears after clicking the “SUBMIT” button, please be patient.  If you have a large document, it will take time for the system to upload it.  If the NEF is not displayed after several minutes, check the case docket sheet to see if the document was filed successfully.  If the document was not successfully filed call the CM/ECF Help Desk for assistance and DO NOT RE-FILE the documents.