Technical General Web Related Questions

  • What happens if I change firms/email address and do not update the information on the CM/ECF system right away?

    Your e-mail notifications will bounce back to the court as non-deliverable as soon as the firm removes/deletes your email account . The Clerk's Office staff follow-up on bounced e-mails from users primary e-mail address by contacting the attorney at the address listed in CM/ECF.

    If Court staff reach the attorney or the attorney’s assistant, they will work with the attorney to get the information updated on the CM/ECF system or help determine what the problem is so the attorney can properly receive the Notices of Electronic Fililng.

    If the attorney is no longer at the address on record in CM/ECF, the e-mail address including all secondary addresses will be deleted and the attorney will receive documents via U.S. Mail until the update is made.

    If it is determined that it is a secondary e-mail address on the ECF Users account, the e-mail address will be deleted. The Court does not follow-up on any secondary e-mail addresses. Attorney’s, or their authorized staff, may login to CM/ECF and make any necessary updates to secondary e-mail addresses.

  • Which internet browsers does the Court currently support?

    Internet Explorer 6.0 or higher, Mozilla Firefox 1.5 or higher. Netscape Navigator (any version) is not supported.

  • Who do I contact for questions regarding software compatibility?

    Your firm or company's System Administrator.

  • Who do I contact for e-mail attachment questions?

    Your firm or company's System Administrator.

  • How do I redo an edit command?

    Some applications also have a Redo option, which "undoes the undo".

    • From the menu-bar at the top of any application, select Edit-->Redo, -or-
    • On the keyboard, hit Ctrl-Y
  • How do I cut, copy and paste?

    Copying is the act of making a duplicate. Cutting is the act of removing something and placing it in another location (Deleting is the act of removing something entirely). Cutting sometimes works like deleting. Pasting is the act of placing anything that has been cut or copied into a new location. There are many ways to copy or cut, and paste, but all of them involve highlighting what you want to copy or cut first.

    For a file, simply clicking on the file once will highlight it.

    For text, position your cursor at the beginning of the text you want to highlight, hold the left mouse button down and drag the cursor to the end of the text you want to highlight, then release the mouse button.

    To cut the highlighted item (3 options)::

    • From the menu bar at the top of any application, select Edit-->Cut, -or-
    • Right-Click on the highlighted item and select Cut from the menu that shows, -or-
    • On the keyboard, hit Ctrl-X

    To copy the highlighted item (3 options):

    • From the menu bar at the top of any application, select Edit-->Copy, -or-
    • Right-Click on the highlighted item and select Copy from the menu that shows, -or-
    • On the keyboard, hit Ctrl-C

    To paste the item you just copied or cut (3 options):

    • From the menu bar at the top of any application, select Edit-->Paste, -or-
    • Right-Click where you want to place the highlighted item and select Paste from the menu that shows, -or-
    • Click where you want to place the item, then on the keyboard, hit Ctrl-V 
  • What is a plug-in?

    A plug-in is a small add-on piece of software that extends the capabilities of your web browser ( IE: Microsoft Internet Explorer, Mozilla Firefox, etc.) A plug-in may, for example, enable you to view files written in a format other than HTML, the language used to create Internet web sites, or to listen to audio files or view videos.

  • What is a "link" or "hyperlink"?

    A "link" or "hyperlink" is a shortcut to another website, web page or document. These are represented by a word, number or phrase usually underlined or becomes underlined when the mouse cursor hovers over it. Links to Hyperlinks can also be represented as a picture or an image. Either way their purpose is to allow you to navigate from one page or web site to another. 

  • How can I create a shortcut icon on my desk top that will take me directly to the CM/ECF system?

    With any browser, you simply drag the little image (usually shaped as a page) located on the left of the web address (https://ecf.cacd.uscourts.gov) and drop it on your desktop. Be sure to have your desktop visible prior to doing this. You might need to resize your web browser to allow you to see parts of your desktop.

    It is recommended that the Court’s CM/ECF website be a shortcut or bookmark as messages are posted periodically regarding new filing procedures, announcements and scheduled maintenance. If the E-Filing login page is bookmarked, you may miss these important messages.

    The Court encourages attorneys and staff to continue to view the E-Filing section on the Court's Website for updates, new features, planned/unplanned outages, etc.

  • I was receiving the Notices of Electronic Filing but now I’m not. What could be the problem?

    If you changed firms or e-mail addresses and did not change your e-mail address in the CM/ECF system, you need to update your personal attorney record in the CM/ECF system.

    Please click here for instructions on Updating the Attorney's Personal Profile On-Line.

  • Who do I contact if I’m not receiving the NEF’s from the Court?

    Make sure your e-mail address is correct in the CM/ECF system. If not, then login to CM/ECF and update your e-mail address.

    Make sure your firms’ IT Department is not forwarding your e-mail to someone else.

    Confirm that "@cacd.uscourts.gov" is not blocked through the spam software or is not having technical problems.

    Contact the CM/ECF Help Desk. If it’s not found to be a Court related problem, they may direct you to contact your firm’s System Administrator or IT Department. If you are a sole practitioner, you may need to contact your Internet Service or email provider (i.e.: yahoo, aol, etc.).