Technical CM/ECF Related Questions

  • I was receiving Notice of Electronic Filings (NEFs) with my primary and secondary e-mail addresses but I have not been receiving them recently. What could be the problem?

    CM/ECF may prevent the Notice of Electronic Filing (NEF) from being sent to an attorney on a case when there are two or more e-mail addresses associated to that attorney with different delivery methods. This is known to be an intermittent problem when the attorney’s primary and secondary e-mail addresses have different delivery methods selected. To rectify this problem, the attorney should update his/her account in CM/ECF via Utilities > Maintain Your E-Mail Address. On the Email Information Screen, change the Delivery Method to either “Summary NEF” or “Individual NEF,” whichever option the attorney prefers, for both the primary and all secondary e-mail addresses. To ensure that the electronic notices will not fail again, the attorney must select the same delivery method for all e-mail addresses associated to his/her account.

  • How can I learn who is an e-filer in a case, and who is not?

    Login to CM/ECF,  click on Utilities, then click on Mailings. Next, click on Mailing Info for a Case. Enter the case number and click on Submit.

  • When I click on the document link in my e-mail, it prompts me for a login and password. When I enter my ECF USER login it tells me my login failed. What do I do?

    You need to enter your PACER login and password.

    1. In Civil Cases, the first Time you or your staff click on a document link within the NEF in your email, the system should display the document without requiring a login. For each subsequent viewing, you will be required to login to PACER and be subject to incurring PACER fees.

    2. In criminal Cases. the first time you click on a document link within the NEFin your email, the system requires you to enter your CM/ECF login and password. Next, you will need to enter your PACER login and password. You will not be charged the first time you view a criminal document. For each subsequent viewing, you will be required to login to PACER and be subject to incurring PACER fees .

    3. Social Security Cases are restricted cases pursuant to the E-Government Act, the first time you click on a document link within an NEF in your email, the system requires you to enter your CM/ECF login and password. Next, you need to enter Your PACER login and password. You will not be charged the first time you view a document. For each subsequent viewing, you will be required to login to PACER and be subject to incurring PACER fees.

  • Why is my CM/ECF session freezing?

    There are several issues that may cause your CM session to freeze:

    • If you are accessing CM/ECF through a DSL or dial-up connection, your Internet Service Provider (ISP) may be having issues and you are no longer connected.
    • Check the Court's  Website for announcements regarding CM/ECF issues. If no announced issues, wait for a few minutes and try e-filing again.
    • If you find your session freezing after you have hit "NEXT", try using the Back button to return to the previous screen and click on NEXT again. The freezing can be due to a halt in the session which is common m behavior for web-based applications
    • If you click on the Back button and "receive a page cannot be displayed error message" ; click on the Back button once more.  The error means that your document has not been attached and you'll need to reattach your documents. It maybe better to start over; so the issue does not happen again .
    • If the freezing appears after clicking on the "SUBMIT" button, please be patient. If you have a large document, it will take time for the system to upload it into CM. If the NEF is not displayed after several minutes, check the case docket sheet to see if the document (s) was filed successfully. If the document(s) were NOT successfully filed call the ECF Help Desk for assistance and DO NOT RE-FILE the documents.
  • How do I know if my electronic filing was successful?

    The last screen you see when you electronically file a document is a copy of the Notice of Electronic Filing (NEF). If you see the NEF, you know that your filing was successful. Another way to verify your filing is to view a copy of the case docket. If you do this, PACER fees may be incurred.

  • Why can I not view a document from an e-mail (NEF)notifying me that something was filed?

    Make sure your email system is set to open links with the Internet Browser or Firefox browser (depending on your default browser). If you get a login screen when you click on the document hyperlink from within the NEF, make sure you enter your ECF User login not your PACER login.

    If someone else, who is authorized to use your ECF User login, has already viewed the document, your one free look will have expired and you will need to login to PACER and are subject to PACER fees.

    The first time a document is viewed using the linked document in an e-mail notice (NEF), it will be free. Anytime after the first viewing, you will be charged to view the document. The document should be saved to your local hard drive during your first view. If you have given your login information to staff, the first one to view the document using your login information gets the free look. After that PACER charges are incurred.

  • What kind of notification does the attorney of record receive on a case?

    All registered CM/ECF users will receive an email notification, Notice of Electronic Filing (NEF), of all filings, which includes a hyperlink to the document. Participants who are not registered must be mailed a copy of the filing by the attorney filing electronically.hese notices can be received in either Summary or Individual format.

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