Technical PDF Related Questions

  • Why am I receiving an Internal Server Error when e-filing a PDF document?

    When a PDF document that is embedded with metadata is being e-filed in CM/ECF, an Internal Server Error will occur and the process of e-filing will not complete.

    Internal Server Error

    The server encountered an internal error or misconfiguration and was unable to complete your request.

    Please contact the server administrator, root@localhost and inform them of the time the error occurred, and anything you might have done that may have caused the error.

    More information about this error may be available in the server error log.

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    Apache Server at ecf.cacd.uscourts.gov Port 443

    Before making another attempt to e-file the same PDF document, all metadata must be completely removed from the PDF document.

    In addition to Adobe Acrobat, there are other brands of commercially available software that can be used to create PDF files. Please consult the User Guide that is provided by your PDF software vendor for instructions on how to remove metadata. If you are currently using a freeware to create your PDF files, be aware that advertisements may be embedded in your PDF documents. These advertisements are also not permitted and should be removed from the PDF documents.

    Please note that the Federal Judiciary does not endorse or recommend any specific PDF software. As an illustration, instructions for the removal of hyperlinks and metadata from PDF documents using Adobe Acrobat 8 are provided below.

    • Open the PDF document in Adobe Acrobat 8.
    • Click Document > Examine Document from the Menu Bar. The Examine Document dialog box will open.
    • Any document information such as metadata, hidden text, and annotations should be automatically selected by default. If applicable, click the check box to select Check All. Then click Remove all checked items.
    • A pop-up window appears and confirms the removal of the selected document information, including metadata. Click OK.
    • Close the PDF document. Another pop-up window will appear and confirm saving the changes to the new document. Click Yes.
    • The Save As dialog box appears. Click Save.
    • A pop-up window appears. Click Yes to replace the existing file with the new file.
    • All metadata have been successfully removed from the PDF document. The new document is now ready to be e-filed. 
  • Is the optimum way of viewing PDF files within the browser or in a separate window?

    This is more of a matter of personal preference. Some of the functionality of the Reader is lost when the PDF document is opened in a browser window. However, most of the functions accessible either using the menu or shortcuts when the Reader opens in its own window can be accessed using the various button icons that remain available when the Reader is opened within the browser.

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